SLA Pro
Centralise SLA management — define once, apply across multiple projects. Traffic-light status, pause & resume, business-hours calendars, and automated warning reminders, all from one place.
Traffic-light status
Green, amber, red states show SLA health at a glance across every issue and project.
Business-hours calendars
H24 or business-hours calendars, so nights and weekends don't burn the SLA clock.
Pause & resume
Freeze the SLA clock while waiting on a client, then resume — the deadline is never reset.
Automatic reminders
A private reminder note is posted automatically when an issue approaches its SLA deadline.
Built for teams that live by their SLAs
Centralised SLA profiles
Define centralized SLA profiles reusable across projects, with different rules per tracker and priority. Change a target once and it applies everywhere — no per-project drift or copied rules that fall out of sync.
- Reusable profiles applied across many projects
- Different SLA rules per tracker and priority
- Precedence engine picks the most specific match
Traffic-light status & filled/hollow dots
Each SLA leg (Taking Charge and Closure) shows two signals: a fill state and a colour. Green means within SLA, amber warns when less than 20% of time remains, red means overdue, grey means paused. A full role-based visibility model means customer roles see nothing.
Project Overview dashboard
An SLA Status box appears automatically on the Project Overview page for any user with View SLA permission. It shows a per-profile breakdown of open issues: how many are within SLA, approaching the deadline (amber), and out of SLA (red). Closed and paused issues are excluded from the counts.
Automatic SLA reminders
When an issue crosses into the warning zone (less than 20% of SLA time remaining), the plugin automatically posts a private note to alert the assignee before the deadline is breached. Reminders run from a rake task on the server — a cron entry every 15 minutes keeps them firing.
- Configurable reminder message per profile
- Fires once per warning episode, re-arms if it re-enters
- Runs via
redmine_sla:check_warningsrake task
Where it runs
Get SLA Pro
Licensed per instance with updates and support included. Every purchase includes installation help.
Single
- SLA Pro for one Redmine
- 12 months of updates
- Email support
- Installation guidance
Plus
- SLA Pro for up to 3 Redmines
- 12 months of updates
- Priority support
- Remote install assistance
- Migration help from other SLA tools
Enterprise
- Unlimited instances
- Custom SLA logic on request
- Direct senior-developer support
- Coexistence & integration work
Prices are indicative — final licensing is confirmed by email. Custom requirements are quoted to scope.
See SLA Pro on your Redmine
Tell me your Redmine version and setup — we'll arrange a demo and answer any questions.
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